Beck, Charles E. Managerial Communication: Bridging Theory and Practice. Upper Saddle River, NJ: Prentice Hall, 1999.Call Number: HF 5718 .B425 1999
Abstract: Recognizes and emphasizes the complexities of human communication, exploring both the objective elements (sender, message, channel, and receiver), and the subjective elements (assumption, purpose-intention, audience, and interpretation). Scenarios set the context for each chapter and manager's tips convey useful information that can be used right away.

Beebe, Steven A. et al. Interpersonal Communication: Relating to Others. Boston, MA: Allyn and Bacon, 1999.Call Number: BF 637 .C45 B43 1999
Abstract: Interpersonal communication involves focusing on the thoughts and feelings of those you are communicating with. It is a way to strengthen both personal and professional relationships. The authors organized the material into three units - interpersonal communication foundations, skills, and relationships.

Bell, Arthur H. and Dayle M. Smith. Management Communication. New York, NY: John Wiley & Sons, Inc., 1999.Call Number: HD 30.3 .B448 1999
Abstract: Teaches essential writing and speaking skills within a business management context. Presents information on communication directions for the new century, and on oral and written communications. Covers areas from oral presentations and persuasive letters, to crisis communication and media relations.

Benfari, Robert C. Understanding and Changing Your Management Style. San Francisco: Jossey-Bass, 1999.Call Number: HD 38.2 .B459 1999
Abstract: Using a variety of self-analysis tools, teaches managers to identify their management style and rate themselves in terms of six specific personality traits deemed essential to good management by the author. Sets out a model for change to help managers develop the six traits, and deals with the "elements of management style": needs, power bases, problem solving and conflict management, values, and stress. It shows you how to put these elements together to develop an action plan for your management style.

Blanchard, Ken and Sheldon Bowles. High Five! The Magic of Working Together. New York, NY: Harper Collins Publishers, 2001.Call Number: HD 66 .H54 2001
Abstract: Uses a parable to identify the four key ingredients of winning teams, why teams are important, what individuals and organizations can do to build successful ones.

Bragg, Terry. "Healing Betrayed Work Relationships." Industrial Management 43, no. 3(May 2001): 29. Notes: Available full text through InfoTrac.
Abstract: The author of this short article explains the nature of betrayal in workplace relationships and discusses three types of betrayal: unintentional, premeditated, and opportunistic. He offers a seven-step process to heal painful rifts.

Clampitt, Phillip G. Communicating for Managerial Effectiveness, Second Edition. Thousand Oaks, CA: Sage Publications, Inc., 2001.Call Number: HD 30.3 .C52 2001
Abstract: Seeks to teach the reader how to manage information, select appropriate communication channels, develop an effective performance feedback system, communicate about organizational changes, foster interdepartmental communication, and create an innovative spirit.

Cloke, Kenneth and Joan Goldsmith. Resolving Conflicts at Work: A Complete Guide for Everyone on the Job. San Francisco, CA: Jossey-Bass Publishers, 2000. Call Number: HD 42 .C56 2000
Abstract: Offers numerous suggestions for transforming conflict into opportunities for positive change and improving workplace relationships. Maps out eight paths to improve conflict resolution skills and provides a deeper understanding of the issues that drive conflicts.

DeVito, Joseph A. Messages: Building Interpersonal Communication Skills. New York, NY: Addison-Wesley Educational Publishers, Inc., 1999.Call Number: BF 637 .C45 D5 1999
Abstract: Emphasizes the development of practical communication skills for personal, social, and professional successes. Includes skill building exercises and is broken down into three parts: I. Messages About the Self and Others, II. Messages Spoken and Unspoken, and III. Messages in Context.

DeWine, Sue et al. Exploring Human Communication. Los Angeles, CA: Roxbury Publishing Company, 2000. Call Number: HM 258 .D39 2000
Abstract: Covers the fundamental concepts necessary for understanding the complexity of human communication. Features coverage of mass communication, legal communication, mediated communication and technology, and using communication principles on the job.

DiZazzo, Ray. The Clarity Factor: The Four Secrets to Being Clearly Understood. Naperville, IL: Sourcebooks, 2000.Call Number: HF 5718 .D597 2000
Abstract: Claims to present an amazingly effective method of ensuring that you will be understood every time you speak. Written in an easy-to-read parable format, illustrates how effective verbal communication can improve relationships, solve problems, and achieve personal and professional success.

Doerner, William G. Ph. D. and M. L. Dantzker Ph. D. Contemporary Police Organization and Management: Issues and Trends. Boston, MA: Butterworth Heinemann, 2000.Call Number: HV 7935 .C63 2000
Abstract: Covers police management in a broad manner, dedicating a chapter to the communication aspect.

Eisenberg, Eric M. and H.L. Goodall Jr. Organizational Communication: Balancing Creativity and Constraint. Boston, MA: Bedford/St. Martin’s, 2001. Call Number: HD 30.3 .E37 2001
Abstract: Introduces organizational communication in the context of today’s global, intercultural, technological strategic, and managerial developments. Discusses the four major theories of organizational communication. Covers historical approaches, critical approaches, interpersonal relationships and communicating in teams. Discusses the future of organizational communication and presents a field guide for conducting a study of an organization’s communication.

Fritz, Susan et al. Interpersonal Skills for Leadership. Upper Saddle River, NJ: Prentice Hall, 1999. Call Number: HD 57.7 .I58 1999
Abstract: A guide to developing the interpersonal skills essential to a successful leader. Includes such topics as active listening, nonverbal communication, resolving conflict, and cross-cultural communication. Written in "work book" style, complete with activities and discussion questions.

Frost, Peter J. et al. Reframing Organizational Culture. Newbury Park, CA: Sage Publications, Inc., 1991. Call Number: HD 58.7 .R435 1991
Abstract: Written and edited by five authors in the field of organizational culture. Discusses the history of organizational culture, theory, empirical work, and methods of research. Identifies three different perspectives of organizational culture, using examples to illustrate each.

Gibson, James L. et al. Organizations: Behavior, Structure, Processes. Boston, MA: Irwin/McGraw-Hill, 2000. Call Number: HD 58.7 .G54 2000
Abstract: Covering all aspects of behavior in organizations, from groups and interpersonal influence to cultural influence. Provides real-life examples and dedicates a section to communication within organizations. Also includes information on handling conflicts, negotiating, and building teams.

Glensor, Ronald W. et al. Police Supervision. Boston, MA: McGraw-Hill College, 1999. Call Number: HV 7936 .S8 G54 1999
Abstract: Offers a broad look at the administrative and operational responsibilities of police supervisors to include sections on "Leadership and Motivation Theories" and "Communication, Negotiation, and Conflict Management."

Gordon, Judith R. Organizational Behavior: A Diagnostic Approach. Upper Saddle River, NJ: Prentice Hall, 1999.Call Number: HD 58.7 .G67 1999
Abstract: Organizational behavior is the actions and attitudes of people in organizations. Studying these actions and attitudes can help managers identify problems and determine how to correct them. Integrates real-world examples and provides previews on each chapter, as well as reviews and end-of-chapter activities.

Hanna, Sharon L. Person to Person: Positive Relationships Don't Just Happen. Upper Saddle River, NJ : Prentice-Hall, 2000. Call Number: BF 637 .C45 H32 2000
Abstract: Written in an informal style and separated into three sections: understanding yourself, communicating, and building positive relationships, this book helps the reader to develop healthy personal and professional relationships.

Harvey, Jerry B. How Come Every Time I Get Stabbed in the Back My Fingerprints Are on the Knife? And Other Meditations on Management. San Francisco, CA: Jossey-Bass, 1999. Call Number: HD 58.7 .H377 1999
Abstract: A series of witty and thought-provoking essays illustrating the role each of us plays in our own downfall. The author mixes humor, philosophy, and insight to examine organizational behavior in a new light.

Henry, Rene A. You'd Better Have a Hose If You Want to Put Out a Fire. Windsor, CA: Gollywobbler Publications, 2000.Call Number: HD 49 .H46 2000
Abstract: Billing itself as a "complete guide to crisis and risk communications," contains professional tips, tactics, do's, don'ts, and case histories.

Humphrey, Brad and Jeff Stokes. The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders. San Francisco, CA: Jossey-Bass/Pfeiffer, 2000.Call Number: HF 5549.12 .H864 2000
Abstract: Breaks the nine skills deemed essential for frontline leaders in to three groups: people skills, technical skills, and administrative skills. It goes a step further, breaking each group into three areas and giving each area its own chapter. The first skill, which it deems "the most important professional tool of the 21st century," is communication. The chapter on communication skills covers listening skills, recognizing individual's "communication profiles," and facilitation and presentation skills.

Iannone, Nathan F. and Marvin P. Iannone. Supervision of Police Personnel. Upper Saddle River, NJ: Prentice Hall, 2001.Call Number: HV 7936 .S8 I2 2001
Abstract: A book encompassing all areas of police supervision, a chapter of which is dedicated to interpersonal communications -- from overcoming communication barriers to written communications.

Inman-Ebel, Beverly. Talk Is Not Cheap: Saving the High Cost of Misunderstanding at Work and Home. Austin, TX: Bard Press, 1999. Call Number: BF 637 .C45 I54 1999
Abstract: Designed to help the reader communicate more effectively and avoid costly misunderstandings. The author shows how to master the art of listening, get people to open up, eliminate communication “trouble words,” give positive compliments and corrections, read body talk and listen to the “secrets of the voice,” and to recognize and communicate effectively with each of the four behavioral styles.

Jablin, Fredric M. and Linda L. Putnam. The New Handbook of Organizational Communication: Advances in Theory, Research, and Methods. Thousand Oaks, CA: Sage Publications, Inc., 2001.Call Number: HD 30.3 .H3575 2001
Abstract: A complete text on the field of organizational communication authored by experts in the field and based on research and theory. Builds on and expands the original 1987 volume to include many new areas in this rapidly growing field.

Katzenbach, Jon R. and Douglas K. Smith. The Wisdom of Teams: Creating the High-Performance Organization. New York, NY: Harper Business, 1999.Call Number: HD 66 .K384 1999
Abstract: A study of teams and their importance in organizations. Actual team stories that the authors have learned from and that readers can relate to are the focal point of this book.

Kidd, Virginia Dr. and Capt. Rick Braziel. COP Talk: Essential Communication Skills for Community Policing. San Francisco, CA: Acada Books, 1999.Call Number: HV 7936 .P8 K54 1999
Abstract: Provides law enforcement officers ways to improve communication with not only community members, government agencies, and the media, but also with fellow officers. Covers such topics as group and community meetings and public speaking, as well as the basics of the communication process and interpersonal communication.

Knapp, Mark L. and Anita L. Vangelisti. Interpersonal Communication and Human Relationships. Boston, MA: Allyn and Bacon, 2000.Call Number: HM 1111 .K59 2000
Abstract: Discusses the process and principles of how people communicate in relationships.

Morgan, Gareth. Images of Organization: The Executive Edition. San Francisco, CA: Berrett-Koehler Publishers, Inc., 1998. Call Number: HD 31 .M628 1998
Abstract: Images of Organization contends that management theory and practice is shaped by a metaphorical process. Part one of this book focuses on the nature of metaphor and its role in understanding organization and management. Part two demonstrates how metaphor can be used to develop theories of organization and management. In part three, the author presents a practical case study that illustrates how we can use the metaphors presented in this book as practical frameworks for reading and shaping organizations.

Ogrizek, Michel and Jean-Michel Guillery. Communicating in Crisis: A Theoretical and Practical Guide to Crisis Management. Hawthorne, NY: Aldine De Gruyter, 1999. Call Number: HD 49 .O3613 1999
Abstract: Drawing upon a wide range of crisis managers face, the authors present strategies for businesses to deal with crises through effective communication.

Reid, Marie and Richard Hammersley. Communicating Successfully in Groups: A Practical Guide for the Workplace. Philadelphia, PA: Taylor and Francis Inc., 2000. Call Number: HM 1166 .R45 2000
Abstract: The authors draw together both theory and practice from psychology, sociology, and business studies to create a practical guide to effective communication.

Scholes, Eileen. Guide to Internal Communication Methods. Brookfield, VT: Gower, 1999.Call Number: HF 5549.5 .C6 G83 1999
Abstract: Each chapter of this book examines a particular group of communication techniques, from face-to-face meetings to electronic communication, using practical examples to illustrate their advantages and disadvantages.

Schroeder, Donald J. et al. Management and Supervision of Law Enforcement Personnel. Binghamton, NY: Gould Publications, 2000.Call Number: HV 7936 .S8 S34 2000
Abstract: Defines and discusses the skills needed by and many roles of a police supervisor, from leader and communicator to human relations specialist. Explains the differences between managers and supervisors and what it takes to be an effective supervisor.

Sloan, Diane Kay and Kathleen J. Krone. "Women Managers and Gendered Values." Women's Studies in Communication 23, no. 1(Winter 2000): 111-30. Notes: Available full text through Wilson Web.
Abstract: Findings from interviews of 30 female managers in which it was concluded that there are distinct feminine and masculine power orientations in leadership communication.

Stone, Douglas et al. Difficult Conversations: How to Discuss What Matters Most. New York, NY: Penguin Books, 1999.Call Number: BF 637 .C45 S78 1999
Abstract: Teaches how to handle and keep even the toughest conversations on a constructive track more effectively and with less anxiety.

Useem, Michael. Leading Up: How to Lead Your Boss So You Both Win. New York, NY: Crown Business, 2001.Call Number: HD 57.7 .U83 2001
Abstract: Provides eight true stories illustrating the importance of leaders listening to those they lead.

Van Slyke, Erik J. Listening to Conflict: Finding Constructive Solutions to Workplace Disputes. New York, NY: American Management Association, 1999. Call Number: HD 42 .V36 1999
Abstract: The key to finding solutions to workplace disputes is the obvious and often overlooked art of listening. "Listening to Conflict," shows you how to successfully resolve workplace disputes by practicing and perfecting the art of listening. It is filled with original exercises, examples, and models.

Wallace, Harvey et al. Written & Interpersonal Communication Methods for Law Enforcement. Upper Saddle River, NJ: Prentice Hall, 2001.Call Number: HV 7936 .C79 W35 2001
Abstract: Teaches the methods and approaches that are crucial to the successful communications essential for police work. Deals with both written and oral communications for dealing with the community and within the agency.